Blog 9 - United Airlines' $1 Billion Mistake
#UnitedagainstUnited! Many are enraged at United Airlines after videos of a passenger getting dragged out on one of their flights were released online. Of course, overbooking happens all the time. UA just chose to poorly react to this incident. Instead of offering passengers more money to give up their seats, UA randomly selected four customers to leave once everyone already boarded the plane. One of those four, however, refused to give up his seat. This passenger, David Dao, happened to be a doctor, who desperately needed to take this flight back to meet with his patients the next morning. People are outraged by UA's inhumane treatment of this passenger. He was forcefully dragged down the aisle of the plane by Chicago Aviation Security Officers while other passengers screamed in horror of his treatment. Another video showed Dr. Dao screaming "just kill me" while bleeding from the side of his face. To make matters worse, United Airlines' CEO, Oscar Munoz,
